The concessionaire Supervia was fined again for the suspension and poor quality of services offered to the population of Rio de Janeiro. This time, due to a stoppage of services that took place in August of last year, on the Japeri branch and on the Paracambi extension. The Municipal Institute for Consumer Protection and Defense – Procon Carioca fined the company R$ 1,362,360 for the suspension of the service in addition to circulation with irregular hours in other branches.
The penalty was announced on the same day that the concessionaire presented a new failure in operations at Gramacho station, in Duque de Caxias, which generated protest from passengers last Wednesday (22).
Last year’s stoppage, which lasted about three days, would have occurred due to the theft of cables and signaling equipment, which, according to the company, made it impossible to provide the service safely.
In 2021, Supervia suspended more than 800 trips. The interruptions in operation caused damage to users, who reported difficulties to board other branches of the company due to overcrowding in the midst of the covid-19 pandemic, as the stoppage occurred at peak hours.
According to Procon Carioca, the company had already been notified to provide clarification. At the time, information was required about outage days and affected extensions, cause of outage and duration of outage.
In addition, the concessionaire also needed to answer whether there is a contingency plan, how it works, and what procedure is used to reimburse consumers.
In the preliminary defense, Supervia claimed that the partial and temporary suspensions of the Japeri branch and the Paracambi extension were caused exclusively by public security problems on August 24, 30 and 31, 2021.
The company claims that there were occasional stoppages, with occasional delays. Also according to Supervia, the duration of the stoppage was two hours on August 24, 2021 and three hours on the 30th and 31st.
Since the beginning of 2021, the concessionaire says that there have been around 526 incidents related to theft of signal cables, and another 43 incidents of theft of fasteners and other components of the railway line.
Source: BdF Rio de Janeiro
Editing: Mariana Pitasse